FREQUENTLY ASKED QUESTIONS

Orders are usually processed within 2–5 business days. Delivery times depend on your location and will be shown at checkout. Once your order has shipped, you’ll receive a confirmation email with tracking information. Please note that delays can sometimes happen due to carriers or customs.

We hope you love your pieces. If not, you can return your order within 14 days of receiving it. Items must be unused, in their original condition, and returned in their original packaging. Return shipping costs are the customer’s responsibility. Once we receive your return, refunds are processed within 14 business days to your original payment method. Custom or made-to-order items cannot be returned. For full details, see our Shipping & Returns policy.

To start a return, simply contact us at hello@studiomems.com and we’ll guide you through the process.

Our pillows are made to be enjoyed every day. Each product comes with care instructions, including to spot-clean with a gentle cloth, avoid harsh chemicals and machine washing. See our Details page for full instructions.

Many of our pieces are made-to-order and carefully hand-finished. This allows us to create unique designs that bring personality and joy to your space. If you have any special requests, we are always open to chat. Contact us at hello@studiomems.com.

We love exploring custom ideas! If you’re interested in a custom pillow or design, reach out to us at hello@studiomems.com. We’ll let you know what’s possible and how long it might take.

Currently, we ship to the EU and the United Kingdom. Delivery times and costs depend on your location and are shown at checkout.

We handle your personal information with care, only collect what’s needed, and never sell your data. For full details, see our page Privacy Policy.

You can reach us anytime at hello@studiomems.com or via Instagram @studio.mems. We would love to hear from you!